Suddenlink Sucks

A fine post from dslreports displaying why Suddenlink Sucks
http://www.dslreports.com/forum/remark,18429987

Arkansas HSI 9mbit - slow speeds, outages,

ronda has entered the session.
sarah: want to upgrade internet service
ronda: Welcome to Suddenlink Online Support. My name is Ronda and I can help you today.
ronda: In order to assist you today, I will need some additional information. May I please have the city and state your services are in; the physical address, name on the account and the last four digits of your social security number or Pin number?
ronda: One moment please while I access your account.
sarah: ok
ronda: We do apologize for the inconvenience. Below are the following prices and speeds you requested (without tax):
Value Package (256/256) 24.95
Value Package-Non Video (256/256) 29.95
Preferred Package (4096/256) 39.95
Preferred Package-Non Video (4096/256) 49.95
Premier Package (5120/256) 54.95
Premier Package-Non Video (5120/256) 64.95
Modem Purchase $75.00 (one time)
Modem Rental $10.00
Thank you for your patience, we apologize for any inconvenience caused by this issue.
We hope that we have been able to provide you with the information you requested. If we have not, or if we can be of any additional service to you, please do not hesitate to contact us again.
Did you know that you can speak with a live agent without picking up the phone? It's Easy! Simply click on the link below and let us assist you with your general or account specific questions. We are available 24 hours a day, 7 days a week for your convenience.
www.suddenlink.com
Thank you for using Suddenlink Communications, Life Connected
sarah: what?
ronda: What package are you looking for to upgrade your internet service?
sarah: the fastest speed
ronda: At this moment it shows the fastest speed is the premier package which is 54.95 768/up and 5 m down speed, Is that the package that you're looking for?
sarah: you there
sarah: umm hmmm
sarah: what am i on right now
ronda: HSI 9/1, is the package that you have at this moment.
sarah: which is which speed
ronda: What do you mean?
sarah: umm which internet speed
ronda: Ma'am are you talking about the one that you have now?
sarah: yes
ronda: The one that you have now is one of our oldest package, which is not faster than the one that we carry now.
sarah: its not? so what speed is it?
ronda: 9/up speed and 100/ down speed.
sarah: and thats not faster than what you carry now?
ronda: That is correct.
ronda: Would you like to upgrade your service to one of the new packages?
sarah: huh
sarah: i have 9mb i thought
sarah: what do you mean 9/up
sarah: 9mbit UP??? wow
ronda: one moment please.
Unable to connect to application server.This maybe due to firewall or connectivity issue.Please try reconnecting later.
--
sarah: please dont disc me again
ronda: Ma'am we did not disconnect you, it showed that you were the one that disconnected the session.
sarah: LOL ok whatever...but please answer the question
ronda: What is your address?
ronda: Thank you. One moment please.
sarah: you there?
ronda: We do apologize for the inconvenience. The package that you have is the superfast internet service the speed that you have is 1/up and 9/down
sarah: so why am I getting 3 down right now
ronda: You will need to contact our live support agent at 1-888-822-5151 for further assistance, if you are not getting the right speed.
sarah: ya ok ill do that for the 20th time with no help
ronda: Are there any additional services or questions that I can help you with today?
sarah: yes any other phone numbers where I can speak to someone besides that #?
ronda: That is the only number that we have in your area. We do apologize for the inconvenience.
ronda: Are there any additional services or questions that I can help you with today?
sarah: you don't help me anyway but thank you
ronda: It sure has been a pleasure assisting you. Thank you for choosing Suddenlink.
ronda has exited the session.


Any other Arkansas subscribers here that are experiencing the slow speeds? I had been getting as low as 8kb/sec pretty consistently until today. Now its around 3-5mbit. I am paying for 9mbit down and not getting anything remotely close.

Arkansas Suddenlink customers experienced a 12hr outage Wednesday May 23rd. Speeds have been drastically reduced since. Suddenlink claims everything 'looks good' and accepts no responsibility or even cares to acknowledge the issues. I have placed several calls to my local office and tech support which have resulted in nothing but a waste of time! I recently spoke with a very rude overnight supervisor by the name of Larry out of the Tyler west call center who refused to help me or provide his ID#. Eventually after being hung up on twice, I reached a helpful employee who seemed to take her job a bit more serious. She went through some troubleshooting with me then scheduled for a technician to come out. The technician has yet to show up.