Suddenlink Sucks

SuddenlinkSucks.com Owned By Suddenlink

2007-09-10T20:50:00.000-05:00

Registrant:
Suddenlink Communications
12444 Powerscourt Drive
St. Louis, MO 63131
US

Domain Name: SUDDENLINKSUCKS.COM

Administrative Contact , Technical Contact :
Kuhn, Jon
jon.kuhn@suddenlink.com
12444 Powerscourt Drive
St. Louis, MO 63131
US
Phone: 314-315-9365

Record expires on 21-Apr-2009
Record created on 14-Jul-2007
Database last updated on 06-Sep-2007

Domain servers in listed order: Manage DNS

DNS1.PRIMARY.NET
DNS2.PRIMARY.NET 205.242.187.235

As you can see from the Network Solutions Whois above Suddenlink Communications has registered the domain SuddenlinkSucks.com
They know they SUCK!
(Vonage made the same move, they also know they suck!)

More Proof Why Suddenlink Sucks

2007-09-10T19:42:00.000-05:00

This post is brought to you by the fine folks at http://www.FuckSuddenLink.com
Since the purchase of Cox Communications by Suddenlink some changes have come about that need to be discussed. These changes are listed below:

E-Mail Domain Change

Insecure Webmail Client

Discontinued Website Features

Price Increases

Increased Service Interruptions

*More issues exist, and will be updated as they are noted and documented.

E-Mail Domain Change (Forced)
Immediatly after Suddenlink acquired Cox changes came about. The first change that the IT department at Suddenlink (look them up for grins) was to rebrand all current email users to the new purchased domain name of Suddenlink.net. Suddenlink is the name for the combination of Cox and the purchasing company. It's a "new" brand name in reality.

Once the decision to transition everyone over to a Suddenlink domain, notifications were went out via mail and a notification was sent out to everyone's email inbox using their current @cox.net domain.

Domain?

Ok, just so we're straight on our terminology a brief tutorial (in lamens terms)...

A Domain name is the name that is attached to your e-mail address, that is a human-like way of associating an email server with an IP address.

If you were a Cox.net customer, you had an email address like this:

user_name@cox.net - The cox.net is the domain name.

Many services and sites domain names.

suddenlinksucks.blogspot.com - Web Domain name for this Website.
user_name@suddenlink.net - Email user_name for a Suddenlink email address.

Anyways, a domain name change was in order, no-less to make things a little simpler in the long-run for Suddenlink IT staff (IT staff's are usually lazy, I know) and to further advertise for Suddenlink.

Problems?

Yes! The plan had been set that a new user name of the same user name that you had with Cox was setup automatically. So if you had 2many_messages@cox.net you would then have 2many_messages@suddenlink.net

Well, that was nice, you get the same name, because getting that "clever" name is the hardest part of email right? Oh, wait, somethings different.

Now, I have this @suddenlink.net part on my address.

So, won't all my messages from my Cox.net email address forward over to the new email address automatically? Will I have access to all my mail that I had on my Cox.net webemail?

Short answer = Not a Chance, and "Good Luck With That"

Ok, for a duration of Time, Suddenlink offered a software package that you could download off their homepage to transfer your messages and other wonderfull things. Yes, it was available, and it was temporary. By temporary, I mean, it's no longer available, you had to get your transfer done in the time frame allowed, which has expired.

Outlined Problems with this change

Webemail customers no-longer can access mail

Webemail customers lost entire amounts of sent and recieved mail

Suddenlink WILL NOT WORK WITH CUSTOMERS TO RETRIEVE MAIL

Cox.net mail is NOT forwarded (or the option to) to Suddenlink email (or other mail)

Suddenlink Software WILL NOT transfer messages currently (after timeframe)

Have to type this long "suddenlink.net" domain instead of the simple cox.net domain.

Anything you may have forgotten to change email wise will still go to cox.net and NOT to you

Do you fall under any of the situations above?

Then you're with me in saying Suddenlink Sucks

All of this change and disrespect for customers leads to a couple of necessary changes. If email is important to you for the long-run, I recommend getting an @yahoo.com or @gmail.com email account.

This lesson should teach users to NOT use ISP's email services (except for junk mail). A FREE email service has been around at the same domain for years, unlike when a company like Suddenlink comes in and throws everything out and expects the customer to bow down and accept it. Afterall, you PAID for email service, and after cox.net email was shutdown, you're no-longer getting what you PAID for. Which is wrong.

Insecure Web email Client
Since the Cox.net webmail is currently un-available webmail.central.cox.net

A new email client has been setup that is available on the Suddenlink homepage and resides at this URL

https://account.suddenlink.net/selfcare/checkemail.do

The Security flaw with the current web email is the lack of a "logout" feature that truly works, in that it expires the cookies on the web browser associated with the login.

Don't believe me?

Let's try an short example shall we?

Click Here (new window) Suddenlink Email login page

Enter your username/password as you normally would.

Once in web email immediately click the logout link in the upper right hand portion of the web email page

Important! Don't close the browser window, don't close Internet Explorer or whatever browser you're using. Immediately type another URL in the address field of your web browser, such as www.crapola.com for example, or go check your yahoo email at mail.yahoo.com.

Now without closing the browser, go back to this address and check your Suddenlink email:

Copy and Paste this URL again

https://account.suddenlink.net/selfcare/checkemail.do

OR go to the www.suddenlink.net homepage and click on "check email"

OOPS

Were you asked for your username and password again??

Nope, it immediatly goes back into web email.

This is a security FLAW for several reasons:

Your E-mail can be accessed by the next random user

If you have multiple SL mail accounts, you're stuck with just the one.

If you login incorrectly, you'll get a looping "403 Forbidden" Message.

Common Sense would tell us that Suddenlink's Web Email is indeed Broken. Hmm... I must say these facts display once again why Suddenlink sucks.

Suddenlink Sucks - Testmy.net Speedtest & Web Support

2007-09-09T22:45:00.001-05:00

As you can see above the results of my speedtests after my connection randomly dropped for a few hours this evening. I once again contact Suddenlink Support via the web as I'm getting dialup speeds, the following conversation takes 30 minutes and only proves once again the fact that Suddenlink sucks.

Suddenlink Sucks

2007-09-09T01:47:00.001-05:00

Suddenlink Sucks

2007-09-09T01:21:00.000-05:00

A fine post from dslreports displaying why Suddenlink Sucks
http://www.dslreports.com/forum/remark,18429987

Arkansas HSI 9mbit - slow speeds, outages,

ronda has entered the session.
sarah: want to upgrade internet service
ronda: Welcome to Suddenlink Online Support. My name is Ronda and I can help you today.
ronda: In order to assist you today, I will need some additional information. May I please have the city and state your services are in; the physical address, name on the account and the last four digits of your social security number or Pin number?
ronda: One moment please while I access your account.
sarah: ok
ronda: We do apologize for the inconvenience. Below are the following prices and speeds you requested (without tax):
Value Package (256/256) 24.95
Value Package-Non Video (256/256) 29.95
Preferred Package (4096/256) 39.95
Preferred Package-Non Video (4096/256) 49.95
Premier Package (5120/256) 54.95
Premier Package-Non Video (5120/256) 64.95
Modem Purchase $75.00 (one time)
Modem Rental $10.00
Thank you for your patience, we apologize for any inconvenience caused by this issue.
We hope that we have been able to provide you with the information you requested. If we have not, or if we can be of any additional service to you, please do not hesitate to contact us again.
Did you know that you can speak with a live agent without picking up the phone? It's Easy! Simply click on the link below and let us assist you with your general or account specific questions. We are available 24 hours a day, 7 days a week for your convenience.
www.suddenlink.com
Thank you for using Suddenlink Communications, Life Connected
sarah: what?
ronda: What package are you looking for to upgrade your internet service?
sarah: the fastest speed
ronda: At this moment it shows the fastest speed is the premier package which is 54.95 768/up and 5 m down speed, Is that the package that you're looking for?
sarah: you there
sarah: umm hmmm
sarah: what am i on right now
ronda: HSI 9/1, is the package that you have at this moment.
sarah: which is which speed
ronda: What do you mean?
sarah: umm which internet speed
ronda: Ma'am are you talking about the one that you have now?
sarah: yes
ronda: The one that you have now is one of our oldest package, which is not faster than the one that we carry now.
sarah: its not? so what speed is it?
ronda: 9/up speed and 100/ down speed.
sarah: and thats not faster than what you carry now?
ronda: That is correct.
ronda: Would you like to upgrade your service to one of the new packages?
sarah: huh
sarah: i have 9mb i thought
sarah: what do you mean 9/up
sarah: 9mbit UP??? wow
ronda: one moment please.
Unable to connect to application server.This maybe due to firewall or connectivity issue.Please try reconnecting later.
--
sarah: please dont disc me again
ronda: Ma'am we did not disconnect you, it showed that you were the one that disconnected the session.
sarah: LOL ok whatever...but please answer the question
ronda: What is your address?
ronda: Thank you. One moment please.
sarah: you there?
ronda: We do apologize for the inconvenience. The package that you have is the superfast internet service the speed that you have is 1/up and 9/down
sarah: so why am I getting 3 down right now
ronda: You will need to contact our live support agent at 1-888-822-5151 for further assistance, if you are not getting the right speed.
sarah: ya ok ill do that for the 20th time with no help
ronda: Are there any additional services or questions that I can help you with today?
sarah: yes any other phone numbers where I can speak to someone besides that #?
ronda: That is the only number that we have in your area. We do apologize for the inconvenience.
ronda: Are there any additional services or questions that I can help you with today?
sarah: you don't help me anyway but thank you
ronda: It sure has been a pleasure assisting you. Thank you for choosing Suddenlink.
ronda has exited the session.

Any other Arkansas subscribers here that are experiencing the slow speeds? I had been getting as low as 8kb/sec pretty consistently until today. Now its around 3-5mbit. I am paying for 9mbit down and not getting anything remotely close.

Arkansas Suddenlink customers experienced a 12hr outage Wednesday May 23rd. Speeds have been drastically reduced since. Suddenlink claims everything 'looks good' and accepts no responsibility or even cares to acknowledge the issues. I have placed several calls to my local office and tech support which have resulted in nothing but a waste of time! I recently spoke with a very rude overnight supervisor by the name of Larry out of the Tyler west call center who refused to help me or provide his ID#. Eventually after being hung up on twice, I reached a helpful employee who seemed to take her job a bit more serious. She went through some troubleshooting with me then scheduled for a technician to come out. The technician has yet to show up.

Suddenlink Sucks

2007-09-09T01:05:00.000-05:00

Suddenlink Support Sucks!

Suddenlink Sucks - InternetFrog.com

2007-05-26T02:57:00.000-05:00

Suddenlink Sucks - DSLReports.com

2007-05-26T02:51:00.000-05:00

Suddenlink Sucks - Speedtest.net

2007-05-26T01:23:00.000-05:00

Suddenlink Sucks - Testmy.net Speedtest

2007-05-26T00:32:00.000-05:00

::::::::::.. Download Stats ..::::::::::
Download Connection is:: 80 Kbps about 0.1 Mbps (tested with 97 kB)
Download Speed is:: 10 kB/s
Tested From:: http://testmy.net/ (Server 1)
Test Time:: 2007/05/25 - 9:31pm
Bottom Line:: 1X faster than 56K 1MB Download in 102.4 sec
Tested from a 97 kB file and took 9.878 seconds to complete
Download Diagnosis:: May need help : running at only 2.38 % of your hosts average (suddenlink.net)
D-Validation Link:: http://testmy.net/stats/id-AS1ZL8MFB
User Agent:: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.8.1.3) Gecko/20070309 Firefox/2.0.0.3